PRIVACY POLICY

TERUMO PRIVACY POLICY

Introduction

This Privacy Policy describes the ways in which Terumo India Private Limited we collects and processes information about the users of its website who gains access to the Terumo Website https://terumoindia.com/ that identifies you directly or indirectly, either alone or in combination with other information made available to us by you (“Personal Information”), through your interactions with us via our website, or through any mobile page, application, or other service (both offline and online) (collectively, the “Services”).

Terumo shall process the user information as per the present policy, thereby acting as the Data Controller of such Personal Information i.e. Terumo shall determine the purpose for which and means by which personal data is to be processed. This Policy covers how Terumo deals with and respects the privacy rights of User with respect to the processing of your Personal Information in relation to the Services, and/or for the purposes described in this Privacy Policy.

Though this Privacy Policy is intended for individuals interacting with the Services, you may be asked to refer to additional privacy policies or separate data privacy notices of our country specific websites if you reside in a certain location or where you use certain applications or websites not covered under the Services. Wherever required, we will also present you with specific privacy notices for the purposes of activities not covered under this policy including but not limited to recruitment, employment, third party management, or patient support.

Do take note that if you access any third-party link or website from our Services, you may need to refer to the privacy policies of such third parties. Terumo does not endorse and is not responsible for the information or privacy practices of websites or services owned by third parties.

By continuing to use the Services, you agree to this Privacy Policy. We consider the protection of your Personal Information and privacy to be a very important matter. As such, we invite you to carefully read this Privacy Policy.

Basic principles

1. Compliance with laws

Terumo processes your Personal Information in accordance with applicable laws and regulations.

2. Use of Personal Information

The user upon accessing the website of Terumo submits its personal information as collected by Terumo for the purpose of use as defined in this policy. Terumo warrants that it shall not use the information for any purpose other than those mentioned in this policy.

3. Security of Personal Information

Terumo takes security measures seriously and endeavors to prevent loss, destruction, falsification, divulgence or leakage of information outside Terumo or any unauthorized access to your Personal Information to the best of its abilities. Such measures include access rights management, monitoring of access, careful selection of processors, written agreements with processors, training to employees and other technically and commercially reasonable measures to provide appropriate protection of your Personal Information.

Types of information collected

We may collect and use the following types of information depending on your relationship with Terumo :-

Types of information Examples
Contact information and identification data Such as your name, address, e-mail address, telephone or mobile phone number, your signature, gender, birth date, your account details (e.g. log-in to portal or website)
Official identification numbers Such as your VAT Tax number, your passport number (when we help you obtaining a permit), your national ID number, your license plate number (when you visit our premises), professional registration number.
Financial data Such as your bank account number and bank details, payment terms and credit limits (for suppliers)
Professional data Such as your language skills, professional knowledge or expertise, certifications, references and other information you could find on a resume, your job title and the company you work for, any mandates you may hold, your professional location and travel data (for business contacts we know are flying in to attend an event), your professional remuneration, evaluation and performance reports (e.g. for our consultants), your memberships or network contacts (e.g. when we meet you at an event or get in touch with you through someone within your network)
Electronic localization data Such as your whereabouts on the premises (based on badge data)
Preferences, interests, lifestyle or behavior Such as the products or activities you are interested in, the events you attend, the news or information you have requested or, your purchasing history (e.g. also through cookies, logs, expenses)
Health and Medical information such as medical insurance details, information about physical and mental health conditions and diagnoses, treatments for medical conditions, genetic information, family medical history and medications an individual may take, including the dosage, timing, and frequency data related to managing clinical trials, conducting research, providing patient support programs, distributing and marketing our products, managing compassionate use and expanded access programs and tracking adverse event reports
Image data Such as photographs, radiographic images, pictures, videos, surveillance images
Data of website visitors Such as cookies, IP address, geographical location, operating system, information about your visits and use of our websites
Geolocation data Physical location or movements
  • Or any Any adverse event information

    • If you are a healthcare professional, we may also collect:

  • Professional credentials, educational and professional history, institutional and government affiliations, information included on a resume or curriculum vitae, education and work history (such as work experience, education and languages spoken)
  • Information as obtained about you during the Terumo programs, products and activities with which you have engaged
  • Details about the interactions of Terumo with you, your prescribing of our products and the agreements you have executed with us; including remittance or other financial information
  • Any information you choose to provide about yourself during the course of our engagement.
  • Information collected in connection with events or activities hosted by Terumo that you attend or participate in
  • Publicly-available information related to your practice, such as license information, disciplinary history, prior litigation and regulatory proceedings, and other due diligence related information

In addition to the information types listed above, we may collect and use other types of information relating to you that you may have voluntarily provided to us, that may have been provided to us in the context of our business relations or that we may have deducted or generated from information that were already in our possession.

Sources of your information

We may collect your data that you have voluntarily provided to us (for example by applying or registering for an event, visiting our booth at a congress, participating in trade fairs, webinars, seminars, training events, by submitting your resume or business cards, responding to a survey or participating in a website feature, or by contacting our call center) or that was provided to us by the company or organization you work for.

We may receive or indirectly collect your Personal Information from other sources such as our business partners, data brokers, or public sources such as social networks, public websites and social media intermediaries.

Purposes of the use of the information held by Terumo

We may use your Personal Information for one or more the following purposes:

a. To contact you for specific requests or inquiries (for example to obtain consultancy services, to respond to your queries);

b. To manage our business relationship;

c. To communicate with you (via meeting, regular mail, email, telephone or other means) about our products and/or services;

d. To share with you information that might be of your interest;

e. To identify your interest as an existing or potential customer or user in particular products or services for marketing and product/services promotion (prospecting and profiling), to provide you better support and to better respond to your inquiries and needs and of those of our patients;

f. To invite you to provide feedback or participate in customer surveys, market research and surveys to develop or improve our products and related services;

g. To use this information for our overall customer relationship management (CRM);

h. To authorize you to access Terumo’s website https://terumoindia.com;

i. To manage tenders, orders, logistics and collection of payments;

j. To perform pre- and post-market research, including clinical trials (with patients);

k. To perform research or survey in the fields of medicine, pharmacology and medical devices;

l. To manage product failures and recalls;

m. To manage grants and donations;

n. To consider and handle your recruitment (for example when you apply for a job through our website) or contactor relationship;

o. To manage your work, salary payment, evaluation, development of ability, welfare, health and safety and other HR-related matters;

p. To contact you in emergency situations such as natural disasters;

q. To communicate with you about your rights and benefits as shareholder (for example sending notice of shareholders' meeting, business report and other distributions and to deal with the affairs related to the exercise thereof;

r. To guide and treat you when visiting our facilities and to manage your inquiries, your answers to our questionnaires and so on after your leaving our facilities;

s. To protect our legal rights (including disputes and litigation) and ensure security and protection of our organization, our customers, patients and the public in general;

t. To comply with laws, regulations, industry standards (such as vigilance reporting and transparency reporting), public authority requests, and court orders;

u. To prevent and detect fraud and other offences and to ensure compliance;

v. To notify you about changes to our website and ensure the ongoing accuracy and relevance of your data.

w. To provide patient support and donor support

x. To process payments

y. To develop and improve our products

z. To acquire regulatory approval from health authorities

Retention period

We will only retain your personal data for as long as necessary to fulfil the purpose for which it was collected or to comply with legal or regulatory requirements.

However, we may be obliged to store some Personal Information for a longer time, taking into account factors including:

The establishment, exercise or defense of legal claims (e.g. for the purposes of a potential dispute).

Whilst we continue to process your Personal Information, we will ensure that it is treated in accordance with this Policy. Otherwise, we securely erase or anonymize your Personal Information once it is no longer needed.

Protection of personal information

We have implemented appropriate technical and organizational measures designed to provide an adequate level of security and confidentiality to your Personal Information.

The purpose of these measures is to protect Personal Information against accidental or unlawful destruction or alteration, accidental loss, unauthorized disclosure, or access and against other unlawful forms of processing.

You can request the exercise of your rights by following the guidance in the privacy policy of the involved group company linked at the bottom of this page.

In order to guarantee the security of your Personal Information and to avoid any misuse, before responding to your request, we will ask you to provide us with an acceptable proof of your identity and will verify the legitimacy of your request and whether all the conditions have been satisfied.

Providing the information to third parties

Terumo will not sell, rent or otherwise make Personal Information commercially available to any third-party except you consent to us doing so or to the third parties stipulated below:

(a) Terumo group companies

We may share your Personal Information within our group companies

(b) Service providers

We may also share your Personal Information with our vendors, contractors, business and service partners, or other third parties (“Service Providers”) as necessary. We carefully select these service providers and take steps to ensure that your Personal Information is adequately protected. Examples of Service Providers include analysis firms, advertisers, payment processing companies, customer service and support providers, email, IT services and SMS vendors, web hosting and development companies and fulfillment companies. Service Providers also include our co-promotion partners for products that we jointly develop and/or market with other companies. All of our service providers are bound by written contract to process Personal Information provided to them only for the purpose of providing the specific service to us and to maintain appropriate security measures to protect your Personal Information.

(c) Health authorities, industrial associations

We may be required to disclose your Personal Information to health authorities and industrial associations in order to comply with the regulations on such as vigilance, transparency report, clinical trial, application for regulatory approval, product recall and other reports.

(d) Other authorities

We may also be requested to disclose your Personal Information as required by other authorities such as ministry, court, tax agency, local government office under laws, regulations, court orders or administrative orders. In this case, only the information specifically requested is disclosed.

(e) Acquirer, investor

We may disclose your Personal Information to our potential acquirer or investor in case of merger, acquisition, assignment, joint venture or other corporate transactions related to Terumo.

Cross border transfer of personal information

We are an international organization, operating globally, and in some cases, we transfer your Personal Information to a country or a region outside your residence / location which may not guarantee the same level protection or Personal Information as the one in your residence.

Your rights and the ways to exercise them

Whenever we process Personal Information, we take reasonable steps to keep your Personal Information accurate and up to date for the purposes for which they were collected. We will provide you with the ability to exercise the following rights under the conditions and within the limits set forth in the law.

  • the right to be informed about what personal information we have about you and how we process your Personal Information;
  • the right to access your Personal Information as processed by us and, if you believe that any information relating to you is incorrect, obsolete, or incomplete, to request its correction or updating;
  • the right to request the erasure of your Personal Information or the restriction thereof to specific categories of processing; and
  • the right to withdraw your consent at any time, without affecting the lawfulness of the processing before such withdrawal;

Cookies and other Tools

When you visit or interact with our website, we and our Service Providers collect information about you by using cookies, tracking pixels, web beacons and other technologies (collectively, “Tools”). We use this information to better understand, customize and improve user experience with our websites, services and offerings as well as to manage our advertising. If we have collected your personal information, we may associate this personal data with information gathered through the Tools.

The majority of web browsers accept cookies and similar files, but you can usually change your browser settings to prevent this. If for any reason you decide that you do not like our use of certain cookies, you can simply change your settings at any time. However, if you do so, some functionality of our websites may be lost. Please see the cookie notice in respective Terumo websites for details.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Terumo

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on website, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Terumo has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Terumo’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Terumo does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Terumo reserves the right to amend this Privacy Policy at any time. If Terumo changes its privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy will be set forth in this paragraph. We recommend that you regularly review the Privacy Policy when you visit the Service.

This Privacy Policy was last updated on Jan 2023, and is effective as of that date.